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Answers to the 10 most asked questions for our Customer Service Team
Can you supply me with Mirrors, framed Prints
and Photo Frames using the same mouldings?
Yes – As most of our components are U.K. sourced and
we manufacture in our own factory, this is not a problem.
Can you supply me with my own exclusive range
of bespoke products?
Yes – tell us what you want and leave the rest to our
Project Team.
Can you supply me with an Own Label range
of Photo Frames?
Yes – Either source the printed matter yourself, or
we can source on your behalf.
Can you cope with my volumes?
Yes – We are the UK’s largest manufacturer of
Framed Prints and currently produce between 35,000 & 50,000
frames p.w. We have a 65,000 square feet factory situated on a 5
acre site.
If I source my own prints can you frame
them for me?
Not a problem, we have the capability to frame “Traditional”
style or to mount “canvas” style prints. We also have
computer driven mount cutters on the premises at your disposal.
I want “Something Different”,
can you help?
Just let our Project team know what you have in mind and
they will work with you to achieve your aims.
How long is your order to delivery lead time?
This of course depends on the products you require but we
can, for regular volume work, turn orders into deliveries in under
6 days
What is your Quality of Service like?
We currently achieve a 98% hit rate on Delivery vs Orders
on our 6 day service and due to our stringent Q.C. system we have
a customer rejection rate of almost Zero. We actively encourage
customers to visit our factory.
I am looking to source promotional products,
can you help?
Yes – Our Project Team will work with our supply chain
and yourselves to achieve the Product you want at the price point
you need.
I want
to send my order electronically, can you facilitate this?
Yes.
All of the above obviously depend on quantity
requirements, but quantities may be smaller than you think.
Contact us for further details or any questions
you would like to add to the list.
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